Can't find an answer? Contact us at firstname.lastname@example.org.
Yes. Just send us an email here: email@example.com. No questions asked.
Send us an email with your old address and your new address.
Of course, contact us to tell us how much tea you want every month and we will adjust your subscription accordingly.
Of course, subscribe and tell us you want to get tea only once to try out the service: you will only get the next shipment of tea and will be charged exactly once.
Tea is shipped so as to arrive on the first week of each months. Given that it takes 2 to 3 weeks for the tea to arrive, to start getting tea in February (for instance) you should subscribe during the first two weeks of January.
We send the tea using regular mail, so there is no tracking. Contact us if you want us to send your tea using EMS: it will however cost $15 per shipment.
The most common cause for delivery issues is that we got your address wrong. Drop us an email to check it!
Another possibility is that your package is being held at the customs, though it is very unlikely.
Tomotcha is as reliable as regular mail is in your part of the world: if your tea is not reaching you, cancel your subscription.
We send all kind of tea produced in Japan, sometimes organic, sometimes not.
We do not offer an organic-only subscription at this point in time, but let us know: if enough people ask we will launch an organic only subscription in the future.